How do you get my consent?

When you provide personal or health information to schedule diagnostics, verify payment, or receive reports, we assume your consent only for the purposes of providing our services.

If we want to use your information for a secondary purpose, such as marketing, we will ask for your explicit consent, giving you the opportunity to decline.

Consent for Minors
For patients under 18 years, services may only be used with parental or legal guardian consent. By providing such consent, the parent/guardian authorizes the collection, storage, and processing of the minor’s health data for diagnostic purposes.

How do I withdraw my consent?

If you change your mind, you may withdraw your consent for us to contact you or to continue collection, use, or disclosure of your information by contacting us at checkups@medilab.in or mailing us at: Medilab Speciality Laboratories, Opp. GCDA, SA Road, Kochi 20

Please note that withdrawal of consent may affect our ability to provide certain services.

We may disclose your personal and health information:

1. To Service Providers

   We use CreliоHealth as a secure data processor to manage diagnostic records. They process information only to provide the services we request and are bound by confidentiality and security obligations.

2. For Legal Requirements

   If required by law or if you violate our Terms of Service.

3. Cross-Border Transfers

   Some data may be stored or backed up on servers outside India. By using our services, you consent to such transfers under applicable safeguards.

4. Third-Party Services

   Payment gateways like Razorpay process your payment information according to their policies. We recommend reviewing their privacy policies to understand how they handle your data.

We use Razorpay for processing payments. We or Razorpay do not store your card data on our servers. All payment data is encrypted per PCI-DSS standards.

Your payment transaction data is used only as long as necessary to complete your transaction. After completion, it is not stored by us.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more details, you may read the terms and privacy policies of Razorpay at https://razorpay.com

Third-party providers used by us collect, use, and disclose information only as necessary to perform their services.

Note: Certain providers may operate in different jurisdictions. If you proceed with a transaction involving a third-party, your information may be subject to the laws of the jurisdiction in which that provider operates.

Once you leave our site or are redirected to a third-party website, our Privacy Statement and Terms of Service no longer apply.

We take reasonable precautions and follow industry best practices to protect your personal and health information from unauthorized access, misuse, disclosure, alteration, or destruction.

We use cookies to maintain your session and improve the user experience. Cookies are not used to personally identify you on other websites.

By using this site, you represent that you are at least the age of majority in your state or province, or that you are the parent/legal guardian of a minor using this site and have provided explicit consent for collection and processing of the minor’s health information.

In the unlikely event of a data breach affecting your personal or health information, we will notify you promptly via email or phone, in accordance with applicable law.

We reserve the right to modify this Privacy Policy at any time. Material changes will be posted on the website. Your continued use of our services after changes indicates acceptance of the updated Privacy Policy.

If our service is acquired or merged with another company, your information may be transferred to the new owners so that we may continue providing services.

Under Indian law, you have the right to:

1. Access your personal and health information.
2. Correct or update inaccurate information.
3. Request deletion of your information, subject to legal or operational requirements.
4. Withdraw consent for secondary uses such as marketing communications.

To exercise any of these rights, contact us at checkups@medilab.in

If you would like to access, correct, amend, or delete your personal or health information, register a complaint, or seek more information, contact our Privacy Compliance Officer:

Email: medilabcochin@gmail.com
Mail: Medilab Speciality Laboratories, Opp. GCDA, SA Road, Kochi 20